Maximizing Staff Impact Through Technology-Enabled Coaching

We use a predictive model to identify students who are still registered but not logging in to the LMS or completing any course work or receiving any form of advising. It sends nudges based on their behavior (i.e. advisor videos, faculty check-ins, peer mentor introductions) instead of a generic outreach. As a result, we have become proactive when it comes to assisting students with their sporadic schedules.

Integrating career data like resume uploads, internship searches and certification progress was a kind of quiet win, connecting student lives in the everyday work of academics with what happens after they graduate. When you see sparks of career momentum in your students, provide them with the resources they need.

The big change we made at Legacy Online School was implementing data feedback loops between what students learn and the results of that learning. We began collecting data on what students want to study, how they’re performing over time and in relation to their interests, and how this connects to real-world careers.

We then used that data to drive conversations with students as opposed to guesswork.

The most impactful change in the past year is the introduction of personalized pathway dashboards for all students. They allow each student to see how their strengths, habits, and academic progress align with potential careers and what actions they should take.

The way that this has changed behavior was remarkable; students are now much more intentional about their learning. There is an increase in student engagement as well. Our career team has gone from providing standard, generic advice to providing context-driven direction.

The most memorable statistic for me was that students who perceive a connection between their education and their future career have a much higher likelihood to continue pursuing their education.

Technology didn’t replace our career team, it made their guidance sharper, faster, and more personal.

More importantly, it provided more timely and clear guidance.

As Vice President and Lead Clinical Director at Texas Academy of Medical Aesthetics, I am very involved in the student development processes through clinic-based, outcome-directed, structured training. Technology enhanced our teaching strategies to the point of drastic improvement in student achievement, one of those technologies being the learning management system that records competency progression rather than course completion only. It gives a snapshot of the students’ progress anytime to the teachers and flags up any learning gaps at the earliest stage to come to the aid of the student with support.

Such a system would also facilitate, from the career center’s point of view, the assessment of readiness with greater accuracy. Competency data happens to be documented all along the line, which makes it a real pleasure to lead students and articulate the level of their skills in a clear manner. We have succeeded in making each class more alike and have achieved a better way of helping students prepare for the clinic work.